Booking policy

Lady and the Hair Booking policy

We understand every now and then things don’t work out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the stylist, but so we can also keep the doors of the business open.

When you don’t provide us with 48 hours notice or you don’t attend your appointment at all (we call it a no-show), that means we have turned away other clients because that time was allocated to you specifically for that service, which in turn is not fair on us or the other clients.

We have a booking policy for three reasons:

*  to protect all of our loyal clients and their appointments;

*  to protect our business from loss of trading; and

*  to ensure your appointment is relaxing and enjoyable.



All new clients will be required to leave a $50 or $100 deposit to secure their first appointment, which will be deducted from the cost of the actual appointment. Deposit will only be refunded or transferred, when more than 48 hours notice is provided for cancellations.

  1. All existing clients will be required to leave credit card details to secure future appointments. If no credit card can be obtained, a $50 advanced deposit must be paid to secure the appointment.
  2. All no-show clients, and cancellations within 48 hours of the appointment may incur a $150 fee, or the full cost of the appointment, whichever is the lesser.
  3. We run by appointment, therefore late arrivals of 15 minutes or more may be unable to be serviced, and if so, the cancellation policy will apply.
  4. All no-show and late cancellation clients will be required to pay a deposit for all future appointments at Lady and the Hair, and repeat offenders may be refused a future booking.
  5. Booked services cannot be cancelled on arrival of appointment.
  6. All clients will be sent a confirmation message four (7) days prior to their appointment. Failure to confirm your appointment will result in the appointment being cancelled.
    Please note: it is an automated system and can only receive “YES” or “NO” responses, no personal messages.
  7. Our highly trained technicians provide professional results using the finest products available. Lady and the Hair cannot guarantee lasting results unless you are using recommended home care products purchased from Lady and the Hair or if you swim regularly.
  8. As per the Small Business and the Competition and Consumer Act, any problems with your service must be reported within one (1) week of the original service by phone call or in person. As per the Small Business and the Competition and Consumer Act, Lady  and the Hair will then fix the service or replace the product at no charge, within one (1) week of the report of the fault.
  9. All prices include GST. All prices are subject to variation without notice. To obtain a quote, please schedule a free consultation at Lady and the Hair.