We understand every now and then things don’t work out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the stylist, but so we can also keep the doors of the business open.
When you don’t provide us with 48 hours notice or you don’t attend your appointment at all (we call it a no-show), that means we have turned away other clients because that time was allocated to you specifically for that service, which in turn is not fair on us or the other clients.
We have a booking policy for three reasons:
* to protect all of our loyal clients and their appointments;
* to protect our business from loss of trading; and
* to ensure your appointment is relaxing and enjoyable.
THOSE POLICIES ARE:
All new clients will be required to leave a $50 or $100 deposit to secure their first appointment, which will be deducted from the cost of the actual appointment. Deposit will only be refunded or transferred, when more than 48 hours notice is provided for cancellations.